privacy policy

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At Splash Laundry KC (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our business online or in-store. By using our website, mobile features, or services, you agree to this policy.

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Information We Collect

We collect personal information in several ways, including:

A. When You Use Our Website

When you place a pickup and delivery laundry order.
When you create an account, join our loyalty program, or fill out contact forms.
When you begin but do not complete an order.
Automatically, through cookies and analytics tools (for performance tracking and advertising).

B. When You Visit Our Store

When you use our Laundroworks kiosk to add money to your laundry card or create an account.
When you provide information to our staff for wash & fold, memberships, or promotions.

C. Types of Information Collected

Name, address, phone number, and email address.
Payment information (processed securely through third-party providers).
Order and service history.
Device and usage information (e.g., browser type, IP address).

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How We Use Your Information

Your information is used solely for Splash Laundry KC’s business purposes, including:

Processing and managing orders, payments, and customer accounts.
Providing pickup and delivery services.
Sending updates about your orders, appointments, or account.
Sharing promotions, special offers, and new service announcements.
Improving our website, marketing, and customer experience.

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Marketing Communications

We may also use anonymized or aggregated data for business analytics and service improvements.

Clicking the “unsubscribe” link in our emails.
Replying “STOP” to any promotional text message.
Contacting us directly at info@splashlaundrykc.com.

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Information Sharing

We use appropriate technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

Data Security

You are responsible for informing our staff of any preferences at the time of ordering, so that we may accommodate your requests. Through our years of experience and extensive knowledge, we use processes that we believe are best suited to the nature and condition of each individual article.We do our best to accommodate special requests when appropriate. When requesting special handling, please provide as much context as possible, and separate or label items of clothing you are referencing. If we are unable to accommodate special requests, Splash Laundry will call you to discuss the next steps. If we are unable to contact you, the item(s) will be returned non-laundered.

Your Rights

You have the right to:

Request access to the information we hold about you.
Request corrections to your personal data.
Request deletion of your information where legally permissible.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@splashlaundrykc.com.

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Cookies and Online Tracking

Our website uses cookies and similar technologies for analytics and ad personalization. These help us improve our services and show you relevant offers. You can control cookie preferences through your browser settings or opt out of personalized ads through Google Ad Settings or Meta Ad Preferences.

Children’s Privacy

Splash Laundry KC does not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Splash Laundry KC
Email: info@splashlaundrykc.com
Phone: 816-656-7698
Address: Splash Laundry KC, 6036 NE Antioch Road, Kansas City, MO 64119

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