privacy policy

Effective Date: October 15, 2026

At Splash Laundry KC ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, use our pickup and delivery service, communicate with us by text message, or visit our store. By using our website, mobile features, or services, you agree to this policy.

Information We Collect

We collect personal information in several ways, including:

A. When You Use Our Website

When you place a pickup and delivery laundry order.
When you create an account, join our loyalty program, or fill out contact forms.
When you begin but do not complete an order.
Automatically, through cookies and analytics tools (for performance tracking and advertising).

B. When You Visit Our Store

When you use our Laundroworks kiosk to add money to your laundry card or create an account.
When you provide information to our staff for wash & fold, memberships, or promotions.

C. Types of Information Collected

Name, address, mobile phone number, and email address.
Payment information (processed securely through third-party payment providers; we do not store full card numbers).
Order and service history.
Text messaging opt-in records and communication preferences.
Device and usage information (e.g., browser type, IP address).

How We Use Your Information

Your information is used solely for Splash Laundry KC's business purposes, including:

Processing and managing orders, payments, and customer accounts.
Providing pickup and delivery services.
Sending updates about your orders, pickups, deliveries, appointments, or account.
Sharing promotions, special offers, and new service announcements (only if you have opted in).
Responding to your questions and providing customer support.
Improving our website, marketing, and customer experience.

SMS / Text Messaging

Types of messages. Splash Laundry KC may send you text messages, including:

Service messages: order confirmations, pickup and delivery reminders, "your order is ready" notices, account notifications, and replies to your questions.
Marketing messages: promotions, special offers, and new service announcements.

How you opt in. You consent to receive service text messages when you provide your mobile number while placing an order, creating an account, or contacting us, and request updates by text. You consent to receive recurring marketing text messages by checking the "Send me promotional information by email or text" box when registering your laundry card at our in-store kiosk or when creating an account on our website. Consent to receive text messages is not a condition of any purchase.

Message frequency and cost. Message frequency varies based on your orders and account activity. Message and data rates may apply.

How to opt out. You can cancel text messages at any time by replying STOP to any message. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will receive no further text messages from us unless you opt in again. To rejoin, reply START or UNSTOP.

Help. Reply HELP to any message for assistance, or contact us at info@splashlaundrykc.com or 816-452-9921.

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

SMS Terms of Service

By opting into SMS from a web form, our in-store kiosk, or other medium, you are agreeing to receive SMS messages from Splash Laundry KC. This includes SMS messages for order alerts, pickup and delivery reminders, account notifications, customer care, and, if you have opted in to promotional messages, promotions and special offers.

Message frequency varies.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at https://www.splashlaundrykc.com.
Visit https://www.splashlaundrykc.com/ultility-pages/privacy-policy for our Privacy Policy and SMS Terms of Service.

Information Sharing

We do not sell, rent, or trade your personal information.

We share personal information only with service providers that help us operate our business, such as payment processors, our point-of-sale and kiosk provider, website hosting, and our text messaging platform, and only as needed to provide services to you. These providers are required to protect your information and may not use it for their own purposes. We may also disclose information when required by law or to protect our rights, customers, or property.

SMS consent is not shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We use appropriate technical, administrative, and physical safeguards to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Request access to the information we hold about you.
Request corrections to your personal data.
Request deletion of your information where legally permissible.
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@splashlaundrykc.com.

Opting Out of Marketing Communications

You may opt out of marketing communications at any time by:

Replying STOP to any text message.
Clicking the "unsubscribe" link in our emails.
Contacting us directly at info@splashlaundrykc.com.

Opting out of marketing messages will not stop service messages about orders you place, unless you reply STOP to a text message, which stops all text messages from us.

Cookies and Online Tracking

Our website uses cookies and similar technologies for analytics and ad personalization. These tools help us improve our services and show you relevant offers. You can control cookies through your browser settings, or opt out of personalized ads through Google Ad Settings or Meta Ad Preferences.

Children's Privacy

Splash Laundry KC does not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.