FAQS: FREQUENTLY ASKED QUESTIONS

La lavandería está abierta todos los días para autoservicio, de 6:30 a.m. a 11:00 p.m. La última lavada es a las 10:15 p.m., y pedimos a todos los clientes que terminen su ropa y salgan del edificio puntualmente a las 11:00 p.m.

Si hay un asistente en el lugar, por favor reporte los problemas con el equipo al personal presente. Si el problema ocurre antes o después de que el asistente se haya ido, por favor llame o envíe un mensaje de texto a nuestro número fuera de horario: (816) 656-7698. El número está publicado en varios lugares de la lavandería como referencia.

Yes—unlike standard laundry methods, we use specialized cleaning solutions that break down and remove smoke particles embedded deep in fabrics. Our process is designed to eliminate odors at the source, not just cover them up with fragrance.

¡Sí! Ofrecemos Wi-Fi gratis a todos nuestros clientes. Otras comodidades en el lugar incluyen una máquina de sodas, varios televisores, baño, y sillas y mesas cómodas. También estamos a poca distancia a pie de Popeye's, CVS y Dunkin' Donuts, ¡lo que hace de nuestra lavandería un mandado conveniente!

Sí, tenemos personal presente de lunes a sábado de 8:30 a.m. a 5:00 p.m., y los domingos de 7:30 a.m. a 10:00 p.m., excepto algunos días festivos federales. Si alguna vez necesita ayuda fuera de horario y no hay un asistente en el lugar, puede llamar al número fuera de horario 816-656-7698 para hablar directamente con los dueños.

¡Sí! Tenemos una variedad de detergentes, suavizantes de telas y blanqueador a la venta en nuestras máquinas expendedoras o en el mostrador. ¡Incluso ofrecemos bolsas!

Sí — nuestras instalaciones recién remodeladas cuentan con lavadoras y secadoras de alta capacidad para que pueda hacer cargas grandes rápidamente. La mayoría de los clientes entran y salen en menos de una hora.

Lamentablemente, por la seguridad y comodidad de todos nuestros clientes, le pedimos que no traiga a sus mascotas dentro de la lavandería. Esto incluye a los animales de apoyo emocional (ESA). Los animales de servicio bien portados siempre son bienvenidos.

¡Lo son! Nos enorgullece ofrecer máquinas completamente nuevas y de alta eficiencia en nuestra lavandería. Nuestro nuevo equipo le permite lavar y secar su ropa en menos de una hora.

Sí — todas nuestras máquinas aceptan efectivo, débito y tarjetas de crédito para su comodidad.

Nos esforzamos por atender a todos nuestros clientes internacionales. Contáctenos a continuación y haremos todo lo posible para comunicarnos con usted y satisfacer sus necesidades. Nous nous efforçons de servir tous nos clients internationaux. Contactez-nous ci-dessous et nous ferons de notre mieux pour communiquer avec vous et répondre à vos besoins.

Limpiamos una amplia variedad de artículos, incluyendo ropa de diario, uniformes, toallas, ropa de cama y otras telas lavables. Si no estás seguro sobre un artículo específico, solo comunícate con nosotros y te diremos si se puede tratar de forma segura.

This service is designed for anyone dealing with clothing or linens affected by smoke or fire damage. We commonly help homeowners recovering from house fires, renters dealing with smoke exposure, and businesses such as restaurants or property managers that need fast, professional textile cleaning. If your items still smell like smoke after washing, this service is for you.

Splash Laundry KC is a permanent, locally owned Kansas City laundromat — not a pop-up or seasonal operation. We serve businesses and residents across the KC metro year-round. The World Cup is an incredible opportunity for our city and we're proud to support every team, fan, and crew that visits Kansas City this summer.

We follow a multi-step process to ensure the best results: 1. Inspect and sort items based on fabric and level of damage 2. Apply targeted pre-treatment to break down smoke residue 3. Deep clean using professional-grade detergents and specialty solutions 4. Neutralize odors so items come back fresh and clean

¡Animamos a todos los clientes de lavado y doblado a participar en nuestro programa de referidos! Ofrecemos $5 de descuento en tu próximo pedido y $5 de crédito para el amigo o familiar que refieras. Para obtener tu código personalizado, inicia sesión con el enlace del pedido en tus mensajes de texto. Navega el menú y selecciona 'Refiere a un Amigo'. Ahí podrás copiar tu código de referido personalizado.

Para nuestra lavandería de autoservicio, aceptamos tanto efectivo como débito/crédito. Nuestra ubicación cuenta con un kiosco de pago fácil de usar y un cajero automático (ATM) para que empieces tu lavado lo antes posible. Para nuestro servicio de lavado y doblado, aceptamos efectivo y cualquier tarjeta de crédito o débito importante. Por el momento no aceptamos cheques, excepto para clientes comerciales con factura.

No. Nunca se espera propina para el conductor. Sin embargo, si sientes que el personal hizo un gran trabajo, las propinas siempre se agradecen. Las propinas agregadas a tu pedido se reparten entre los miembros del personal que atendieron tu pedido, incluido el conductor.

Sí — nuestro mínimo estándar es de 17 libras de ropa por recolección. Esto nos ayuda a mantener el servicio eficiente y accesible.

Sí — nuestro mínimo estándar es de 15 libras de ropa por pedido. Esto nos ayuda a mantener el servicio eficiente y accesible.

For individual visitors and fans, wash and fold is priced per pound with no hidden fees. For delegation and commercial accounts, pricing is customized based on volume, frequency, and service type. Contact us below for a custom quote tailored to your needs.

No contracts required. We work on flexible order-by-order or recurring arrangements — whatever works best for the duration of your stay in Kansas City.

For delegation and commercial accounts we offer same-day and next-day turnaround options depending on volume and scheduling. We'll work directly with your match and training calendar to build a plan that fits your timeline.

Yes. We offer pickup and delivery across the entire Kansas City metro, including areas near Kansas City Stadium, all four World Cup base camp locations, and the FIFA Fan Festival zone. Contact us to confirm coverage for your specific location.

Los planes de membresía incluyen una entrega garantizada en 48 horas. Si necesitas tu pedido antes, por favor consulta con nuestro personal.

Turnaround time depends on the volume and condition of the items, but we aim to complete most orders as quickly as possible. If you need expedited service, let us know and we’ll do our best to accommodate.

¡Sí! La recolección y entrega el mismo día está disponible de lunes a sábado a un precio mayor de $2.75 por libra. Todos los pedidos para el mismo día deben enviarse antes de las 7:30 a.m. del día actual.

Sí, cada nuevo cliente de lavado y doblado recibe una bolsa reutilizable de Splash Laundry con su primer pedido. Se pueden comprar bolsas adicionales por $10 cada una.

Los artículos perdidos o dañados se manejan caso por caso. Por favor revisa nuestros Términos y Condiciones para entender todas nuestras promesas y responsabilidades.

El servicio estándar es de 24 horas, pero también ofrecemos servicio exprés el mismo día por un cargo adicional. Los pedidos grandes y los artículos especiales pueden requerir más tiempo.

Absolutely. We specialize in sports uniform laundry including jerseys, training kits, shorts, compression gear, and other performance fabrics. We use professional-grade, fabric-safe detergents and handle sponsored and high-value apparel with extra care.

Yes—we offer convenient pickup and delivery throughout the Kansas City area. This is especially helpful if you're dealing with large volumes of laundry or recovering from a fire event.

Yes—we handle bulky items like duvets, comforters, quilts, and mattress covers, so your guests always have fresh, clean bedding.

Inside the laundromat, we only clean items that can be machine washed. If you are interested in having your wedding dress cleaned, or cleaned & preserved, we are happy to arrange the service through our partner, Wedding Gown Preservation Co. Please see our Wedding Dress Preservation page for more info.

¡Sí! Pedimos que la cama de tu mascota esté libre de heces y sin agujeros al traerla. Mientras sea lavable a máquina y esté en buenas condiciones, con gusto la lavamos.

No es necesario separar, aunque sí pedimos que te asegures de que todos los bolsillos estén vacíos. Si tienes instrucciones especiales, solo avísanos al dejar tu ropa o al programar tu recolección.

Absolutely. We offer recurring weekly service plans for groups including operations staff, broadcast media, and volunteer crews. We can work around shift schedules and provide flexible billing for organizations. Contact us and we'll put together a custom plan.

Yes. If you're visiting Kansas City for the World Cup and staying at a hotel, Airbnb, or short-term rental anywhere in the KC metro, we can schedule a pickup and delivery right to your door. No account or membership required — book online or contact us below.

Yes — bulk commercial laundry is one of our core capabilities. We regularly handle high-volume orders for commercial clients across Kansas City and can accommodate the full laundry needs of a traveling sports delegation, including daily kit turnaround, specialty uniform care, and direct delivery to your facility or hotel.

La ropa se puede dejar de 8:30 a.m. a 5:00 p.m. de lunes a sábado y de 7:30 a.m. a 10:00 p.m. los domingos. Si no puedes dejarla durante ese horario, te recomendamos enviar un pedido de Recolección y Entrega — nuestros conductores con gusto recogen la ropa en la puerta, en oficinas o donde te sea más conveniente.

We specialize in towel cleaning for gyms, spas, salons, wellness centers, massage studios, and fitness facilities.

We clean workwear, staff uniforms, medical scrubs, hospitality uniforms, industrial clothing, sports uniforms, and more. Anything that can be machine-washed, we can do. Unfortunately, we do not offer dry cleaning at this time.

We handle cleaning linens, sheets, pillowcases, duvets, towels, robes, staff uniforms, and guest laundry.

We service clinics, dental offices, chiropractic practices, veterinary offices, and outpatient centers.

Most vacation rental laundry orders are ready within 24 hours. However, we speciaize in creating customized solutions for businesses of all sizes, based on the needs of your business. Reach out to discuss how we can best serve you.

We use professional cleaning products and high-efficiency machines that remove odors and keep towels fluffy.

Yes. We use professional-grade, fabric-safe detergents designed to protect uniforms and keep them looking sharp. Our staff is trained to assess individual laundry needs and customize their approach based on their assessment.

We are not equipped for hospitals, but we provide professional cleaning for non-hospital clinics, ensuring your linens are sanitized and guest-ready.

Pricing is based on volume, frequency, and type of items. Contact us for a free custom quote that fits your business. We are so confident you'll love our service, we offer your first commercial service for free!

Pricing is based on volume, frequency, and type of items. Contact us for a free custom quote that fits your business. We are so confident you'll love our service, we offer your first commercial service for free!

Absolutely! We are happy to provide sanitized and clean towels for business clients across Kansas City.

Yes—we’re equipped to handle high-volume towel cleaning, whether you need 50 or 5000 towels cleaned each week.

Yes! We clean and sanitize scrubs, lab coats, patient gowns, towels, and bedding used in healthcare facilities.

We do! Whether you’re a small salon or a large hotel, our team is equipped to handle commercial laundry of any scale.

Absolutely. We provide scheduled or on-demand pickup and delivery across the Kansas City metro for Airbnb and vacation rental hosts.

Yes! We specialize in high-capacity laundry loads, including bulk linens and towels for multi-unit property managers.

Sí — trabajamos con negocios como salones, gimnasios, spas, hoteles, clínicas y más. Ofrecemos horarios personalizables, sin contratos a largo plazo, y precios por artículo o por libra.

Absolutely — our uniform laundry service is perfect for hospitality, medical, industrial, and other industries. We return uniforms clean, pressed, and ready to wear.

Absolutely. We work with your business to set up pickup and delivery around your schedule.

Yes! We offer wash-and-fold pickup and delivery for hotel guests who want their laundry done during their stay.

Sí, trabajaremos contigo para establecer un horario personalizado de recolección y entrega que funcione para tu negocio.

We will take car seats that contain biohazards, but will require you choose the "Mega Tot " service.

After pickup or dropoff, we start by vacuuming the car seat inside and out. Next, we clean and sanitize using gentle ingredients, taking special care of straps and buckles. All cleaning is according to each car seat manual, no matter what. Next, we will thoroughly dry the car seat, making sure to prevent any rust or mold. Finally we carefully put all the pieces back together, and package your seat for return.

We use only natural and car seat safe cleaners that are safe for your precious cargo. Generally, we use a combination of Castile soap, plant- based & unscented dish soap, and unscented laundry detergent. These products may change based on your individual car seat's cleaning guides in the manual.

Standard car seat cleaning is typically completed within 48 hours. An expedited overnight service is also available. Please reach out to our staff to inquire about availability.

By booking with Splash Laundry, you automatically get 10% off all cleaning services KC Rug offers- the best deal in Kansas City! For a 8x10 rug, that can equate to up to $56 in savings! And the savings just increase as the size of your rugs increase. Call us at 816-656-7698 or send us an email info@splashlaundrykc.com to get a quote today.

Our trusted partners at KC rug are happy to evaluate your rug for any repairs it may need. However, quotes of repairs unfortunately are not able to be made without seeing the rug in person.

Rug cleanings are priced based on the type of rug (synthetic, wool, oriental, viscose, etc), the size of the rug, and the state the rug is in. Generally, yu can expect to pay $3.15/ sq foot for Synthetic, Tufted Wool, Machine made Viscose, and Shag rugs. For Oriental, Wool and Viscose rugs, the charge will be $4.05 per square foot. Odor removal for urine and/or water damage are priced in addition to the base price at $1.35 per sq ft and $0.90 per sq ft, respectively. If you are placing an order for pickup, a $250 hold will be placed on your card until the rug is received by Splash Laundry and appropriately assessed. If you'd like to get a quote, send us an email at info@splashlaundrykc.com or call us at 816-656-7698.

We partner with KC Rug Cleaning & Repair to provide immersion washing, which safely and thoroughly cleans rugs without damaging dyes or fibers. 100% pet urine odor removal is guaranteed.

We absolutely can. Please give us a call at 816-452-9921 to consult on what your needs are.

Podemos manejar tapetes de cualquier tamaño. Los tapetes delgados y lavables a máquina se pueden procesar en nuestra lavandería en Gladstone, hasta aproximadamente 9 x 12 pies. Para tapetes más grandes o que no sean lavables a máquina, ofrecemos servicios de limpieza de tapetes a través de nuestros socios locales.

You can customize your preservation package with a few optional upgrades: Accessories Boxed Separately, Celebrity Line Upgrade ,& Personalization Options. See the above pricing section for the complete list to make your chest a keepsake that's truly your own.

Your gown and veil will be visible in the display window. Any additional items, such as gloves or garters, are neatly wrapped and stored underneath the gown or at the bottom of the chest when possible.

Yes! Every gown is covered up to a $2,000 declared value at no extra charge. If your dress is worth more, you can purchase additional coverage for $50 per $1,000 of declared value.

Every gown is assessed individually when it arrives. The safest cleaning method for that specific fabric and design is chosen. After cleaning, your gown is fitted on an acid-free bust form and carefully sealed inside an acid-neutral preservation chest. Shoulder pads or bust pads are removed (to prevent long-term damage), wrapped in tissue, and stored beneath your gown.

Our professional process removes about 95% of stains, including blood, grease, tar, perspiration, mud, grass, wine, cake icing, and other sugars. Each gown is carefully evaluated, and the safest, most effective stain removal methods are applied. .

Our preservation partner employs highly trained specialists who can handle most gown repairs for a nominal fee. If you’d like an estimate, note it on your paperwork and you’ll receive a call with a detailed repair quote before any work begins.

As a special benefit for Splash Laundry customers, you may include up to 5 accessories at no additional cost. Accessories can include your veil, train, hat, jacket, shawl, cape, robe, duster, ring pillow, money bag, purse, hanger, handkerchief, gloves, garter, scarf, or bow. Additional accessories may be preserved for a small fee.

On average, gowns take 4–10 weeks to be carefully cleaned, preserved, and returned. We want to make sure every gown receives the individual attention it deserves.

Simply drop off your gown at our store during staffed hours (7 days a week, 8:30 AM – 5:00 PM) or schedule a pickup through our website. We’ll handle everything from there—your dress is shipped securely to Wedding Gown Preservation Co., where it’s cleaned and preserved. You’ll receive tracking updates by email, and once your gown is back at Splash Laundry, we’ll send you a text that it’s ready for pickup or delivery, whichever you choose.

When you drop off or schedule a pickup, simply provide an email address. You’ll receive email notifications when your gown is received by our preservation partner and again when it ships back to Splash Laundry. When your gown is delivered back to Splash Laundry, you will be notified via text message to arrange a delivery or pickup in store. If you have questions at any point, call us at 816-452-9921 or email info@splashlaundrykc.com .

We handle just about everything! From replacing zippers and stretching leather shoes to fixing elastic, Velcro, and magnetic snaps. Our cobblers also apply sole protectors, replace laces, and resole all types of shoes and boots—including designer heels, sneakers, cowboy boots, and work boots.

Pricing depends on the type of repair and the condition of your item. Since every piece is unique, exact pricing will be provided once our cobblers inspect your shoes or leather goods. You’ll receive a full breakdown and have the chance to approve before any work is started.

If our cobblers need to discuss your repair or suggest an alternative solution, they’ll reach out directly by phone or email. You’ll always have the final say before work begins.

Absolutely. Our cobblers are experts in luxury and designer items, working with brands like Louboutin, Gucci, Prada, Chanel, Louis Vuitton, Jimmy Choo, Tory Burch, Ferragamo, and more. Whether it’s a sole replacement, color restoration, or cleaning, your items are in trusted hands.

Most repairs are completed within 2–3 weeks, depending on the service and condition of the item. Once your order is ready, Splash Laundry will notify you for pickup or arrange delivery.

Yes! Our cobblers can create custom orthopedic buildups or shoe lifts ranging from 1/8 inch to 3 inches. They can even expertly reattach part of the original sole so that the buildup blends seamlessly with the shoe.

Yes! Our partner cobblers specialize in repairing and restoring all kinds of leather goods. We can clean, waterproof, repair wallets, adjust or replace straps, fix hardware, and even custom dye handbags, purses, and briefcases to restore or completely change their color.